Facebook & Instagram are great platforms for interacting with potential clients or other industry professionals. Social media helps businesses connect, engage, and establish trust with current and prospective clients, increase brand awareness, boost website traffic and ultimately increase sales. That being said, here are four tips to best engage with your social media followers:
1. Focus on creating a relationship
When replying to comments on Facebook & Instagram, you should always be approachable and personable. Try for more than a one or two word answer, and focus on keeping the conversation going. You want to use comments as a chance to build a relationship with your fans.
2. Reply quickly
Fast replies are more likely to keep the conversation going. The more comments on a post the more people will see it. Fast replies also help make your customers feel valuable. In some cases, you may not be sure how to respond to a comment, especially if it is negative. In that case, it is important to take your time to craft an appropriate response, which can still be done in a timely fashion!
3. Be Practical
Some comments might literally just be an emojis whereas others might be questions or complaints. Be practical about what deserves your attention and a well-crafted response. Negative comments are inevitable, but by quickly engaging with each comment you can stop most problems from escalating.
4. Move Comments to Messages
At a certain point, it is best to move comments into direct message or to Facebook messenger. When questions are getting extremely specific, or someone wants contact information or is being extremely negative, it is best to ask them to send you a private message so you can continue to conversation without everyone else being able to read the thread.
Responding to comments on social media is easy once you have the basic principles down. If you promote your business on social media, it's time to take control of your social interactions.
Related Posts
The Social Media/SEO Connection
Digital marketing is ever-changing and is in the midst of an interesting evolution. Historically, we’ve understood search to be a major source of traffic and leads for small and large businesses alike. As social networks continue to grow, social media marketing is even more heavily embraced. So, where should you focus your efforts and which is more important -- SEO or social media? The answer (frustrating as it may be) is that both can be key elements to your marketing strategy.
Facebook Metric Changes: Spring 2019
Spring has officially sprung, and just as you are seeing changes outside in the world, Facebook is making some changes, too. Facebook is constantly working to provide a high functioning ad platform, which means metrics must evolve, too. These changes aren’t anything new; over the past few years, we’ve seen regular updates and removals of unnecessary metrics. The goal is to replace current ad metrics with more actionable ones. A recent company blog post shed some insight on a few upcoming changes. These changes will start on April 30th and we’ve compiled a list of recommendations on the metrics you should use going forward.
LinkedIn: Company Pages to LinkedIn Pages
At KP Kreative, we are big believers in using LinkedIn as part of our marketing strategy (just check out past blogs here and here). Having a Company Page on LinkedIn gives you an opportunity to engage in conversations that are important to your brand, grow your audience, and tap into your current employee base to spread your goals and mission.